Friday, December 2, 2022

How To Troubleshoot Hp Laptop

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Exclamation Mark On Hp Support Assistant Icon

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note:Not all updates are necessary some are simply recommended. You do not have to download and install all updates, however, if you do not, the exclamation mark will continue to show on the HP Support Assistant icon.

  • To open HP Support Assistant, double-click the HP Support Assistant icon .

    note:The image you see might vary slightly depending on your model.

  • Click My devices to see My PC. In this box, there are two options, Updates and Messages, both of which could require attention. You know attention is required if you see an exclamation mark. Figure : My PC
  • From the Updates available section, check the boxes for all the updates, then click Download and install.Figure : Updates available
  • Follow any on-screen instructions.
  • In the Messages are available screen, click into the messages to read them. When you are finished, click the to the right of each message to delete it.Figure : Messages are available
  • The exclamation mark should be gone.
  • Factory Reset Hp Laptop

    Factory reset is a useful method for restoring any electronic devices to the original state . How to factory reset HP laptop? It depends.

    • If you can log into HP normally, please use the Settings to factory reset HP laptop.
    • If you cant access HP laptop, you should complete the reset through Windows Recovery Environment.

    Perform a System Reset through Windows Recovery Environment

    How to reset HP laptop in Windows Recovery Environment:

  • Remove all external devices including USB drives and printers from the HP laptop.
  • Turn on your computer and press the F11 key immediately and repeatedly.
  • Release the key until you see the Choose an option window.
  • Select Troubleshoot and then click Reset this PC.
  • Choose from Cloud download and Local reinstall.
  • Choose from Keep my files and Remove everything.
  • Then, follow the on-screen instructions to reset HP laptop to factory settings.
  • Why Is My Hp Laptop Not Charging

    Despite great build quality, sometime laptops wont charge when plugged in. It usually happens due to minor software glitches, and it can be fixed easily.

    However, there are a few more reasons why a Windows laptop wont charge. Lets have a look at some of them:

  • High Temperature.
  • These are six major reasons why an HP laptop wont charge when plugged in.

    Lets have a look at the solutions.

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    Things You Should Do After Trying All These Methods

    If any method above has helped you, you may need to update your system and device drivers to prevent the same issue happening in the future:

    1. Install available Windows Update

    To update your system, simply run Windows Update and youll be able to install the system updates for your HP laptop.

    2. Update available device drivers

    As you may have known, a missing or outdated driver of the hardware device can cause the improper function of the devices, and also the laptop wont turn on properly. So you should always keep your drivers up to date, and update it if its not the latest version.

    There are two ways to update drivers: manually and automatically.

    Manually update drivers: you can go to the websites of the device manufacturers, find the latest drivers for your device, and install in your laptop. Ensure to download the correct driver that is compatible with the operating system. This requires time and computer skills.

    Automatically update drivers: if you dont have time or patience, you can do it automatically with Driver Easy.

    Driver Easy will automatically recognize your system and find the correct drivers for it. You dont need to know exactly what system your computer is running, you dont need to risk downloading and installing the wrong driver, and you dont need to worry about making mistakes when installing.

    You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version, it takes just 2 clicks .

    Fix : Disconnect External Devices


    Sometimes the external devices that are connected to your laptop can cause your laptop not turning on, because some devices may lead to hardware conflicts with your HP laptop. Heres what you need to do:

  • Ensure your laptop is OFF.
  • Disconnect all the external devices, including the USB drives, docking station, and printer.
  • Press the power button to turn on your laptop.
  • If your laptop will turn on normally, you should find the cause of the issue. Then you should turn off your laptop, try connecting one hardware device each time, and power on your laptop. If you run into the issue again after plugging a device, that device should be the reason and you should try updating drivers for that device to make it work properly.

    Still no luck? Okay, theres one more thing to try.

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    How To Reset An Hp Laptop By Holding Down The Power Button With The Battery Out


    If your HP laptop is not turning on, that doesn’t necessarily mean there’s anything wrong with the computer itself. Often there are just conflicts between some of the software on your computer, or the devices you’ve got attached to your computer, and they’re relatively easy to resolve with what’s called a power reset or “hard restart.”

    Why Is My Laptop So Slow And How Can I Fix It

    The digital age has turned us into instant gratification monsters who have zero tolerance for long load times and laggy processing. We expect our expensive tech to match our fast-paced worlds but the reality is that over time, slowdowns just happen.

    From our smartphones to our laptops, slowdowns can occur for a number of reasons that may have nothing to do with the way you use your device at all. Whether youre dealing with dated tech or malfunctioning hardware, being able to diagnose the cause of your slow down is the first step to coming up with a solution.

    Before you give yourself a headache wondering why is my laptop so slow? well break down the many common causes and fixes that could get your computer back up to speed. There are few things more frustrating than sudden slowdowns and inexplicable crashing. Sluggish PCs can interrupt your workflow and compromise productivity with a single crash.

    If you constantly find yourself waiting on your PC to catch up with your many trains of thought, its probably about time you figured out how to expedite your processing power.

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    Check Your Power Options

    Sometimes the solution to this shutdown problem with HP laptops running Windows 8 or 10 lies in the power options. Heres how to check them:

  • Open the Device Manager on your laptop. Simply start typing the device manager in the Start menu and it will appear as the first search result. Click on it.
  • Scroll until you find the System Devices tab. Select on the Intel Management Engine Interface.
  • Right-click it and select Properties.
  • Make sure that the power saving option is disabled.
  • Confirm the change with OK and try shutting down your laptop.
  • This solution will solve the issue for many users, but some of you might still be unable to shut down your laptop.

    Why Is My Hp Laptop Not Turning On

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    There are several situations where your HP laptop wont turn on: nothing happens while pressing the power button, your laptop lights turn on but nothing with your screen, or your computer shows you an error message in a black or blue screen, etc.

    Generally speaking, if your laptop is running out of battery, or your battery is damaged and cant provide battery power with your computer, your laptop wont turn on even if you press the power button. Sometimes the conflicts caused by the external hardware and your computer system can also cause your laptop wont turn on.

    Dont worry. These are solutions to fix the HP laptop wont turn on issue. Try it out!

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    What Is A Motherboard

    The motherboard in a laptop is a circuit board that allows the computer to function. The integrated circuit board consists of many components they act as a single unit. The motherboard helps to connect all the components of the computer.

    The motherboard in any laptop has no function of its own. The memory unit of any laptop gets connected to the CPU by the motherboard. The motherboard regulates all the electronic components of any laptop.

    Causes Of A Faulty Hp Laptop Screen

    There are many reasons your HP laptop display won’t turn on even though you can hear the computer working. It could be as simple as brightness or hibernation adjustment, or it could be something more challenging, like corrupted or outdated drivers or physical parts have worn out. Whatever the problem, you may be able to get it going again with a few troubleshooting steps.

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    Adjust The Power Management Settings For Your Touch Screen

    Power settings can cause the touch screen to stop working after waking from sleep. Change the power settings so that the touch screen stays active while the computer is in sleep mode.

    Changing this setting might result in increasing power consumption during sleep mode.

  • In Windows, search for and open Device Manager.

  • Expand the Human Interface Devices list.

  • Right-click the HID-compliant touch screen device, and then click Properties.

  • On the Power Managment tab, remove the selection from the Allow the computer to turn off this device to save power check box, and then click OK.

  • The touch screen works after waking the computer from sleep. If it does not, perform a hard reset.

    Double Tap The Top Left Corner To Enable The Hp Touchpad

    How to troubleshoot the HP laptop mouse pad not working problem

    Make sure that the laptop touchpad has not accidentally been turned off or disabled. You might have disabled your touchpad on accident, in which case you will need to check to make sure and if needed, enable the HP touchpad again.

    The most common solution will be to double tap the top left corner of your touchpad. If you see a small glowing orange light, this usually indicates that the touchpad is not working and has been disabled.

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    Fix 3 Upgrade Hdd To Ssd

    As we all know that a Solid State Drive runs much faster than that of a Hard Disk Drive when it comes to choosing a boot drive for Windows computers. If you’re tired of waiting too long to boot up Windows OS on your HP laptop, why not invest an SSD? Use the best Windows partition manager – EaseUS Partition Master to migrate HDD to SSD to boost HP laptop startup without reinstalling Windows.

    Windows 11/10/8/7100% Secure

    Except for OS cloning, EaseUS Partition Master provides more one-stop disk partition features, such as resize/move partition to solve low disk space issue, clone disk, merge partitions, create/delete/format partition, wipe data, and disk/partition conversion, including converting FAT32 to NTFS.

    Backup And Restore In Windows 10

    How to back up your PC with File History:

  • Open Settings.
  • Shift to Backup in the left sidebar.
  • Locate the Back up using File History section.
  • How to restore your files with File History:

  • Press Windows + S.
  • Select Restore your files with File History.
  • Browse the list and select the file you need.
  • View all its versions using the arrows.
  • Select Restore when you find the version you need. This will restore the file to its original location.
  • You can also right click on Restore and select Restore to to choose a new location for it.
  • Theres a better choice for backing up your system, disk, or just the important data saved on Windows 10: MiniTool ShadowMaker. It has the following amazing features:

    • System Backup and Restore
    • Back up 2 MB Cluster Volume
    • Change Backup Scheme
    • Automatic Backup

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    Troubleshoot The Hardware Issue

    At last, if none of the above-mentioned methods is working, then it might be some Hardware issue. In case of a hardware issue, the best you can do is troubleshoot the issue.

    Step 1. Go to the Start menu and click on the “Settings icon” to open the “System Settings” window.

    Step 2. From the System Settings, navigate to “Update and Security”. Once you are on the Update and Security window, go to the “Troubleshoot” tab under it.

    Step 3. Now, under Troubleshoot, select the “Playing Audio” option. You will see the “Run the Troubleshooter” option under it. Click on it and let Windows complete the troubleshooting process. Follow the on-screen instructions to complete the process.

    By the way, you can also learn how to resolve high definition device audio not working issue.

    Manually Reinstall Or Update Your Hp Drivers

    How To Diagnose A Laptop Black Screen Troubleshoot HP 15-ba013cl

    If your computer was unable to automatically update, your files may be corrupted or you may need to download the drivers from the manufacturer directly.

    Its not recommended that you do this unless you are comfortable download and installing files onto your computer.

    We recommend downloading and running Driver Support the software will check your computer for all missing or corrupted files and update them for you. It will also keep your computer updated so you dont run into this issue again.

    Keep your PC Devices Up-to-Date and Improve Online Safety

    If your external mouse is also not working, this indicates a driver issue as well, so it may be worth your time to allow a software program do the work.

    You may also want to download the driver updates you need onto a flash drive from a different computer so that youre not navigating the internet with your tab button.

    If you are familiar with using computers and comfortable downloading and installing software, follow these steps.

  • Press the Windows key and press R. The Run window should pop up.
  • Type devmgmt.msc and press enter.
  • Expand the Mice and other pointing devices window. If you do not have access to a mouse, press tab once and use the down arrow on your keypad. The right arrow will expand the device section.
  • Press enter on the Synaptics device and tab over on the window until you open the Drivers tab.
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    Troubleshooting Hp Laptop Motherboard Issues

    A normal person cannot handle the repair of the motherboard. One should take their laptop to an authorized HP service center. Authorized service centres allow expert technicians and engineers to handle your laptop to prevent further damage.

    Screen Check-up

    Check your screen for power. When the power is on make sure that the video cable is connected to your display and the connection is not loose. If the problem does not resolve on itself remove and re-insert the cable. Restart your computer and make sure that it works.

    Graphic Hardware Check-up

    Check for a fault in the graphics card by taking it out and plugging it back in. Insert the video cable of your screen to the slot and then restart your HP laptop. If there are no issues after booting up, it means that your graphics card is faulty, replace it and you are good to go.

    Internal Hardware Check-up

    Your motherboard only requires the processor, RAM, fan and, SPMs to start functioning. Remove all the other internal hardware connected to the motherboard and start rebooting. If there are no issues after that, it means that you have internal hardware that is faulty. You can replace the faulty hardware to solve the issues in your laptop.

    Battery Check-up

    Some errors happen when the Complementary Metal Oxide Semiconductor battery drains. Remove that battery and reboot the system if there are no errors, replace the battery with a new one. This should solve the problems with your HP laptop.

    RAM Check-up

    How To Fix Hp Laptop Wont Turn On Issue Even When Plugged In

    You can check the battery of your HP laptop, disconnect the external devices connected to it, or hard reset the device. In addition, you can install and run the software as well as restore the default BIOS settings. These actions will aim at eliminating the causes that wont let your device start.If your HP laptop screen does not turn on, there are more fixes that you can perform. Moving further, you can know how to execute them to get rid of the issue of the HP laptop power button flashing but wont turn on.

    Fix 1: Check the Battery of Your HP Laptop

    • Make sure that the battery of your device isnt faulty.
    • In case damages have been received by the battery, get a new one for replacing it.
    • In some situations, you can take out the battery. Then you can use the devices charger as the power source.
    • Those users who have connected the power charger to the device should ensure that its port, as well as the power cable, are not faulty. In case the AC adapter or the cable is at fault, consider repairing it.
    • Use a different AC adapter for booting the device.

    The HP laptop wont turn on issue should stop occurring when these tips have been correctly followed.

    Fix 2: Disconnect All External Devices from Your Device

    To remove the external devices, you can follow the steps mentioned below.

    Should you witness an issue like your HP laptop wont turn on but the light flashes, you can detach the external devices as has been mentioned above.

    Fix 3: Use Tenorshare Windows Boot Genius

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    How To Fix A Microphone That Doesn’t Work On An Hp Laptop

    Work through these suggestions until you find the one that gets your microphone working again.

  • Make sure your microphone isn’t on mute. There are various reasons you may have muted your microphone, or you may have accidentally muted it. Here’s how to make sure you’re not on mute:

  • Go to Control Panel> Hardware and Sound
  • Click Sound > Recording.
  • Right-click the microphone and select Properties.
  • Click Levels. If you see a red circle with a line through it on or around the microphone, click it to enable the mic.
  • The software you are using might also have a mute button. Make sure the mute feature isn’t enabled.

  • Restart your Windows computer. It’s incredible how much a simple restart can fix on your computer. If you’re having trouble connecting a microphone, try restarting the computer and then start over again with the microphone.

  • Disable other Bluetooth devices if you’re using a wireless microphone. Like you have to turn Bluetooth on for wireless devices, if you’re using multiple Bluetooth devices with your HP laptop, you may have to disable those devices before you can connect a different wireless microphone to your computer. Try making sure no other Bluetooth devices are connected, then reconnect the wireless microphone.

  • Check your Windows sound settings. Sometimes, Windows selects the wrong microphone as default. It’s especially true if you sometimes use an external mic instead of the laptop’s built-in mic. Make sure the mic you are currently using is the default.

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